Press Contact
There is a separate address for the media team; for news, interviews, or references, write the subject in one line.
- Response: Within 2 hours of business hours
- Priority: Press, Notice, Verification
- Language: Bengali and Simple English
333bd Support Official Contact
Media inquiries, brand mentions, and verification work kept in one place. The 333bd Support Team usually responds quickly within 2 hours, and for sensitive matters, security verification is done first.
Live chat guidelines
In case of urgency, in live chat give a short, clear message; if order number or account name is included, it's easier to locate.
- Also write one issue at a time.
- Screenshots help show the issue
- Case lines can be tracked at night
Media Resources and Brand Assets
Use the correct files before publication; when writing about the 333bd App, security, and privacy, use official wording.
Press Kit
Here are the logo, a brief description, and accurate naming; using the wrong version breaks brand guidelines.
Brand Assets
Separate sizes for desktop and mobile are kept so files open smoothly in Dhaka and Chittagong newsrooms.
Executive Profile
Short bios, roles, and publishable lines are here; editors get necessary information in one paragraph.
If you need a press Contact Page See also: Technical Policy Privacy Policy Read
General Contact and Help
Other questions besides media are handled separately; account verification related to bKash, Nagad, and Rocket typically moves quickly when clear details are provided
Account Support
What to do if you log in, change your profile, or change devices; write that first. The 333bd Help Team will guide step by step.
App-related questions
For 333bd App installation, settings, or permissions, small screenshots help; most issues on Android 8+ phones can be quickly diagnosed.
How to handle security and privacy
Why is security important?
Check the source before sharing a message; if you receive an unknown link, the support team will verify it separately.
How is privacy maintained?
Personal data is kept separate; only the necessary parts are viewed, so information is not spread unnecessarily.
What to provide in live chat?
One issue, one screenshot, and a brief description are enough; writing a long story delays the solution.
When to email?
For press notes, approvals, or publications, email is good; keep a copy and check later.
When to use live chat?
If you need a quick answer, use live chat in Dhaka or outside; the same summary applies to both.
General questions about 333bd Support
How quickly does 333bd Support respond?
For general questions, response within 2 hours; in sensitive cases, verify first, then respond.
Where to use 333bd Contact?
For press, notices, or partnership questions, this page's contact section is the right place; general help 333bd Help is more useful.
What to write in live chat to make it easier?
Short title, problem, and what changed; write in one line so the team can figure it out quickly.
Get the 333bd App now
For support, live chat, security, and privacy, start at the 333bd Support page; opening the 333bd App, logging in, makes the next steps quick to understand, and the helpful team is at hand.
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